Complaint Process
Last updated: January 1, 2025
At Fantikx, we take user feedback and complaints seriously. If you have a concern regarding our platform, another user, or content, please follow the process outlined below.
How to Submit a Complaint
To ensure your complaint is handled efficiently, please email us with a detailed description of the issue:
gestion@nexusvibe.net
Information to Include
- Your full name and contact information
- Your Fantikx username (if applicable)
- A clear description of the issue or incident
- Links to any specific content or profiles involved
- Any supporting evidence (screenshots, URLs, etc.)
Our Review Process
Once received, our team will acknowledge your complaint within 48 hours. We aim to investigate and provide a formal response within 14 business days, depending on the complexity of the matter. For EU users, in compliance with the Digital Services Act (DSA), we provide an internal complaint-handling system with the right to appeal decisions.
Note: For copyright-related issues, please refer to our DMCA Policy. For immediate safety concerns, please use the "Report" feature available on all profiles and posts.
Company Information
NEXUSVIBE, SOCIEDAD LIMITADA
Tax ID: B70966650
Calle Casas de Miravete 22A, Pl4 Of4.
28031, Madrid, Spain
Email: gestion@nexusvibe.net